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Flikshop Truths: Troubleshooting and Contacting Us

So, you’ve sent your first Flikshop, congrats! Or maybe you’ve sent your 50th Flikshop and you have some questions. Either way, see the article below for FAQs and the best way to get in touch.


How do I contact Flikshop Customer Support?


For the quickest response, use the chat feature on the bottom right side of the screen. If no one is available right away, we’ll receive an email and get back to you as soon as possible.

Use for:

  • Quick questions

  • Account troubleshooting

  • Site Navigation

Avoid:

  • Requesting refunds

  • Account Updates

  • Account specific inquiries that require us to verify your identity.


Customers are also welcome to contact us by email (info@flikshop.com), any of our social

media accounts (@Flikshop on FB,Twitter and IG), or by using the message form on our website.

What happens if my loved one doesn’t receive my postcard?


We want to know right away if your loved one hasn’t received their postcard so we can troubleshoot.


First, please visit our best practices and terms and conditions to confirm your postcard contained anything that would block sending (e.g. nudity, drug paraphernalia, etc.)


If your card is returned to HQ, we will reach out to you as soon as we’re notified. If your card is returned to the mailing address you provided, you will need to reach out to Flikshop. Either way, your credit will be refunded. Please wait at least 7 business days before reaching out to Flikshop and be ready to provide the email address on file for the account.


Is it possible to cancel my postcard after it’s been ordered?


Due to our commitment to an estimated 3-5 business day delivery window, it is not possible to cancel or modify your postcard once it has been ordered. Our software and print production process runs around the clock to ensure speedy delivery, which makes it difficult to make changes. Please utilize the preview function to view postcards before you decide to send.


What should I do if my Flikshop app stops working?

Here are few troubleshooting steps to take:

  • Log out and back in

  • Re-install the App

  • Install the latest version of the app in the App or Google Play Store

If you’re still having issues, please reach out to us using the chat function or info@flikshop.com.


How do I request a refund for my postcard?


First, please visit our refund policy to see if you are eligible for a credit refund. If so, or if you are not sure, please email us at info@flikshop.com using the email address associated with your account.


Some reasons we’re unable to issue a refund:

  • Content of the postcard contains objectionable or prohibited images or language.

  • The ID# for your recipient was not provided and the facility rejected your postcard

  • Your complete return address including first and last name were not provided and the facility rejected your postcard

  • Changed mind after ordering postcard and want to delete or modify it.


Still Have Questions?


Please do not hesitate to reach out to our Customer Support Team through email or the chat function. We’re here to help!


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